Customer Service Engineer Trainee – Durban, South Africa | Engineering Diploma | Open Until Filled
Company: Siemens Healthineers
Position: Customer Service Engineer Trainee
Location: Durban, KwaZulu-Natal, South Africa
Service Coverage: Primarily Cape Town and Port Elizabeth (Gqeberha), with possible support in other regions
Minimum Qualification: Diploma in Electronics, Mechatronics, Electrical Engineering or Clinical Engineering
Driver’s Licence: Required
Closing Date: Open Until Filled – No Closing Date Specified
Overview
Siemens Healthineers is offering an opportunity for a Customer Service Engineer Trainee to join its technical service operations in South Africa.
This opportunity is suitable for qualified engineering diploma holders interested in developing practical experience in healthcare technology, equipment maintenance, technical support and engineering services.
The successful candidate will work under supervision, assisting with the installation, commissioning, maintenance and evaluation of customer equipment and systems.
The role also involves providing technical assistance to customers, participating in engineering projects and completing training activities to develop professional technical skills.
Although the position is described as being based in Durban, the advertisement indicates that the role primarily supports the Cape Town and Port Elizabeth regions, with possible assignments in other locations.
Key Responsibilities
1. Equipment Installation and Maintenance
– Assist with installing and commissioning customer equipment and systems.
– Perform maintenance and technical evaluation activities under supervision.
– Support the identification and resolution of equipment-related problems.
– Help maintain the reliability and performance of customer systems.
2. Technical Support and Customer Service
– Provide technical assistance to customers remotely and on-site.
– Support second- and third-level technical troubleshooting.
– Respond professionally to customer service requirements.
– Assist with resolving technical issues affecting equipment performance.
3. Engineering and Operational Support
- Contribute to the maintenance and improvement of internal tools, equipment and technical processes.
- Support the management and updating of technical data repositories.
- Assist with estimating, planning and reviewing technical tasks.
- Participate in technical activities related to project planning and service delivery.
- Support the development of technical service offerings where required.
- Assist with monitoring subcontractor activities and service delivery.
4. Training and Skills Development
- Participate in technical training courses and computer-based learning.
- Complete self-study and on-the-job training activities.
- Develop practical engineering and troubleshooting skills.
- Participate in knowledge-sharing activities within the Customer Service Team.
- Apply newly acquired skills to assigned technical responsibilities.
5. Service Standards and Additional Duties
- Follow established service procedures and operational requirements.
- Support efficient technical service delivery.
- Complete other reasonable duties associated with the Customer Service Engineer role.
- Provide technical support in other regions when required.
Minimum Entry Requirements
Applicants must meet the following requirements:
- Must be a South African citizen.
- Must have completed a Diploma in one of the following fields:
- Electronics Engineering.
- Mechatronics Engineering.
- Electrical Engineering.
- Clinical Engineering.
- Must possess a valid driver’s licence.
- Must be willing to work overtime during weekdays and weekends.
- Must be available to work on public holidays when required.
- Must demonstrate strong analytical thinking and communication skills.
- Must be motivated to achieve high performance standards.
Advantageous Requirement
- Having your own vehicle will be an advantage.
The advertisement does not specify a compulsory minimum period of previous work experience.
Required Skills and Competencies
Candidates should demonstrate:
- Strong analytical and problem-solving abilities.
- Good verbal communication skills.
- Technical aptitude and willingness to learn.
- Ability to follow technical instructions and procedures.
- Customer service orientation.
- Attention to detail.
- Ability to work under supervision.
- Commitment to professional development.
- Flexibility to support different regions and working schedules.
Training and Career Development
The trainee position provides opportunities to develop practical skills in healthcare technology and engineering services.
Participants will receive exposure to technical equipment, customer support processes and service operations while working with experienced professionals.
Training may include formal courses, computer-based learning, self-study and supervised workplace activities.
The experience is intended to strengthen technical knowledge and prepare candidates for responsibilities associated with customer service engineering.
Employment Conditions
Position Type: Trainee
Salary / Stipend: Not Specified
Contract Duration: Not Specified
Working Hours: Overtime, weekends and public holidays may be required.
The advertisement does not confirm whether the position is permanent or fixed-term.
Applicants should also note the regional service requirements, particularly the reference to Cape Town and Port Elizabeth despite Durban being listed as the position’s base.
APPLICATION PROCESS
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