iStore IT Learnership – Johannesburg, Gauteng | 12-Month Paid Programme | Open Until Filled

September 15, 2026 Sanelisiwe Comments 0 Comment

Company: Core Group / iStore
Position: IT Learner – iStore Retail Stores
Location: Johannesburg, Gauteng, South Africa
Division: iStore – Stores
Business Unit: iStore Internship
Job Type: 12-Month Contract / Learnership
Functional Area: Information Technology
Experience Level: Internship / Entry-Level
Programme Duration: 12 Months
Remuneration: Paid Learnership – amount not specified
Closing Date: Open Until Filled

Overview

iStore is inviting candidates with a passion for technology, customer service and problem-solving to apply for its 12-month paid IT Learnership Programme in Johannesburg.

The programme provides practical experience within iStore’s retail technology environment, where learners will work alongside experienced technical teams and assist customers with Apple devices and other technology-related queries.

During the first six weeks, learners will rotate through different departments and business areas to gain broader exposure to iStore’s operations, systems, customer experience and technical support environment. Learners will then gain experience within a store environment.

This opportunity is particularly suited to candidates who have completed Matric together with A+ and N+ qualifications and want to begin building a career in IT and technical support.

Key Responsibilities

Successful IT Learners will:

– Assist customers with technical queries involving phones, laptops, tablets, accessories and other technology products.

– Troubleshoot basic hardware and software problems.

– Help customers understand and use their devices more effectively.

– Provide professional and solution-focused customer support.

– Assist customers both in-store and telephonically.

– Escalate more complex technical problems when necessary.

– Maintain accurate customer and repair records.

– Work closely with store employees and technical specialists.

– Participate in the structured rotational training programme.

– Gain exposure to different departments and business areas.

– Travel between stores when required for operational support.

– Work towards delivering an excellent customer experience.

Minimum Requirements

Applicants must have:

Completed Matric / Grade 12.
Completed A+ qualification.
Completed N+ qualification.
Basic understanding of computer hardware and software.
Familiarity with operating systems such as Windows and macOS.
Basic knowledge of networking concepts.
Strong troubleshooting and problem-solving abilities.
Good communication and interpersonal skills.
Strong customer-service orientation.
Ability to work effectively as part of a team.
Willingness to work retail hours.
Willingness to work weekends and public holidays.
Willingness to work during peak retail periods.
Willingness to travel between stores when required.
A genuine passion for technology and helping people.

Skills and Competencies

iStore is looking for candidates who demonstrate:

Excellent verbal and interpersonal communication.
Strong customer-service skills.
Technical problem-solving ability.
Attention to detail.
Learning agility.
Adaptability.
Professionalism.
Reliability.
Initiative.
Accountability.
Good time-management skills.
Organisational ability.
Ability to remain calm under pressure.
A positive attitude and willingness to learn.

Six-Week Rotational Training

An important part of the learnership is the initial six-week rotational programme.

During this period, learners will rotate through different departments and business areas to develop a broader understanding of:

iStore operations.
Business systems.
Customer experience.
Technical support.
Retail operations.

Candidates must therefore be adaptable and willing to learn in different environments before progressing into their store-based experience.

Working Hours and Travel

Applicants should be aware that this is a retail-based IT opportunity.

Successful learners must therefore be willing to:

Work retail hours.
Work weekends.
Work public holidays.
Work during busy and peak retail periods.
Travel between different stores when operationally required.

Why Join the iStore IT Learnership?

The 12-month programme provides learners with an opportunity to:

Gain hands-on IT technical support experience.
Work with Apple technology and products.
Build practical troubleshooting skills.
Develop customer-service experience.
Receive structured training and development.
Learn from experienced technical and retail professionals.
Gain exposure to different areas of the business.
Develop valuable workplace experience.
Build skills relevant to a future career in IT and technical support.

Possible Interview Questions

Candidates should prepare for questions such as:

Why do you want to join the iStore IT Learnership?
What did you learn from your A+ and N+ qualifications?
How would you troubleshoot a computer that cannot connect to a network?
How would you assist a customer who is frustrated with their device?
What is your understanding of the difference between hardware and software problems?
Are you familiar with both Windows and macOS?
Tell us about a time you solved a difficult problem.
How would you explain a technical issue to a customer who has limited technical knowledge?
Are you comfortable working weekends, public holidays and retail hours?
Why are customer-service skills important in an IT support role?

CV Tips

Applicants should make sure their CV clearly highlights:

Matric / Grade 12.
A+ certification/qualification.
N+ certification/qualification.
Computer hardware knowledge.
Software troubleshooting skills.
Networking knowledge.
Windows and macOS experience.
Customer-service skills.
Any computer repairs or technical projects completed independently or during studies.
Any previous retail, customer-service, volunteer or part-time experience.

If you have limited formal work experience, include practical examples such as setting up computers, troubleshooting devices, assisting friends or family with technology, configuring networks, completing technical projects or participating in IT-related practical training.

APPLICATION PROCESS

APPLY HERE

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