Shoprite YES Learner (People Support) – Cape Town – Apply by 15 October 2026

October 6, 2026 Sanelisiwe Comments 0 Comment

Company: Shoprite
Position: YES Learner – People Support
Reference Number: SHO261006-1
Department: Human Resources
Location: Cape Town, Western Cape, South Africa
Employment Type: Contract
Minimum Qualification: National Senior Certificate (Grade 12) or equivalent
Closing Date: 15 October 2026

Overview

Shoprite is recruiting a YES Learner (People Support) in Cape Town to join its Human Resources team on a contract basis.

This entry-level opportunity provides exposure to various HR functions, including employee support, HR administration, personnel records, employee engagement, talent development, onboarding and HR information systems.

The successful candidate will assist the People Support team with day-to-day HR activities while developing practical workplace skills within a large retail organisation.

The opportunity is suitable for a candidate with at least a National Senior Certificate (Grade 12) or equivalent qualification, strong communication and organisational abilities, and an interest in developing a career in Human Resources.

Key Responsibilities

The YES Learner will assist the Human Resources team with responsibilities including:

– Supporting employee engagement and talent development initiatives.

– Assisting with daily HR administration.

– Providing general employee support services.

– Maintaining accurate and up-to-date personnel records.

– Ensuring HR records are handled in accordance with company policies and applicable requirements.

– Responding professionally to employee queries.

– Providing employees with relevant information and guidance where appropriate.

– Updating employee information using HR information systems.

– Assisting with the preparation of HR reports.

– Coordinating and scheduling meetings.

– Assisting with training arrangements and HR-related events.

– Supporting the onboarding of new employees.

– Assisting with onboarding documentation and orientation activities.

– Working with other team members to improve HR processes.

– Supporting continuous improvement initiatives aimed at workforce productivity and operational efficiency.

– Maintaining professionalism and confidentiality when dealing with employee information.

– Following appropriate ethical HR practices.

Minimum Requirements

Applicants must have:

A National Senior Certificate (Grade 12) or equivalent qualification.
Strong written communication skills in English.
Strong verbal communication skills in English.
Basic understanding of Human Resources principles.
Basic understanding of labour legislation.
Basic computer literacy.
Proficiency in Microsoft Office applications, particularly:
- Microsoft Word.
- Microsoft Excel.
- Microsoft Outlook.
Good organisational skills.
Good time-management abilities.
Strong attention to detail.
Problem-solving ability.
Ability to handle confidential information professionally.
Ability to work effectively as part of a team.
Willingness to work in a fast-paced environment.

Advantageous Experience

Previous experience in either of the following will be advantageous:

Administration.
Customer service.

The supplied advertisement lists this experience as advantageous rather than a minimum requirement, making the position suitable for entry-level applicants who otherwise meet the requirements.

Skills and Competencies

Shoprite is looking for a candidate who can demonstrate:

Clear written and verbal communication.
Organisation and planning.
Attention to detail.
Professionalism.
Confidentiality and discretion.
Time management.
Problem-solving ability.
Teamwork and collaboration.
Willingness to learn.
Ability to work in a technology-enabled environment.
Ability to adapt to a fast-paced workplace.

Familiarity with HR information systems will be beneficial, although candidates who are willing to learn HR technology tools may also be considered.

HR Experience You Could Gain

The role provides practical exposure to areas such as:

Human Resources administration.
Employee engagement.
Talent development.
Personnel record management.
Employee queries.
HR information systems.
Employee onboarding.
Training coordination.
HR reporting.
Workplace communication.

This can provide useful practical experience for candidates interested in developing a career within Human Resources or People Support.

Who Should Apply?

This opportunity may be suitable for applicants who:

Have completed Grade 12 or an equivalent qualification.
Are interested in Human Resources.
Have strong communication skills.
Are organised and attentive to detail.
Are comfortable working with computers.
Can maintain confidentiality.
Enjoy working with people.
Are willing to learn HR systems and processes.
Can work effectively within a team environment.

Possible Interview Questions

Candidates preparing for the Shoprite YES Learner (People Support) opportunity may consider questions such as:

Why are you interested in working in Human Resources?
Why would you like to join Shoprite?
What do you understand about the role of an HR department?
How would you handle confidential employee information?
How would you respond to an employee asking a question you cannot answer?
What Microsoft Office applications can you use?
How comfortable are you using Microsoft Excel?
Tell us about a time you had to organise several tasks at once.
How do you ensure accuracy when capturing information?
What does good customer or employee service mean to you?
How would you deal with a difficult employee query?
What do you understand about workplace professionalism?
Why is attention to detail important in HR administration?
How do you work under pressure?
What would you like to learn from this opportunity?

These are suggested preparation questions and are not confirmed Shoprite interview questions.

CV Tips for Applicants

Highlight Your Grade 12 Qualification

Make your National Senior Certificate or equivalent qualification easy to identify under the education section of your CV.

Include Your Computer Skills

If applicable, list your knowledge of:

Microsoft Word.
Microsoft Excel.
Microsoft Outlook.
Email.
Data capturing.
Other administrative systems.

Highlight Administrative Experience

If you have previous administration experience, clearly mention responsibilities such as:

Filing.
Data capturing.
Record keeping.
Email correspondence.
Scheduling.
Customer enquiries.
Document preparation.

Include Customer Service Experience

Previous customer service experience is advantageous. This can include experience gained through retail, volunteering, temporary work or other relevant environments.

Keep Your CV Professional

HR involves working with confidential employee information. Your CV should demonstrate professionalism through clear formatting, accurate information and careful attention to spelling and grammar.

APPLICATION PROCESS

APPLY HERE

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