Discovery Health Long-Term Insurance Learnership 2026 – Grade 12 | NQF Level 4 | Ages 18–25 – Open Until Filled

October 8, 2026 Sanelisiwe Comments 0 Comment

Company: Discovery Limited
Business Unit: Discovery Health
Programme: Long-Term Insurance Learnership
Qualification: FETC: Long-Term Insurance – NQF Level 4
Industry: Financial Services / Health Insurance
Employment Type: Learnership
Location: Not specified in the advertisement
Minimum Qualification: Grade 12 (Matric)
Age Requirement: 18–25 years
Previous Learnerships: Applicants must not have completed a previous learnership
Advertisement Date: 7 October 2026
Closing Date: Open Until Filled

Overview

Discovery Health is inviting applications for its Long-Term Insurance Learnership Programme, offering young South Africans an opportunity to gain practical workplace experience while working towards a nationally recognised qualification.

The programme leads to a Further Education and Training Certificate (FETC) in Long-Term Insurance at NQF Level 4.

This learnership combines structured learning with practical workplace experience in the financial services industry.

Successful learners may gain exposure to call centre operations, medical aid client servicing, claims administration, new business processes and health benefits administration.

The programme is suitable for young people aged 18 to 25 who have completed Grade 12, are not currently studying or formally employed, and have not previously completed a learnership.

Applicants must meet the specified Matric subject requirements, including the required achievement levels in Mathematics or Mathematical Literacy, English and a second language.

Key Responsibilities

The learnership provides structured learning and practical experience within Discovery Health.

Areas of responsibility may include:

1. Call Centre Customer Service

Assisting with medical aid client servicing.
Responding to customer enquiries.
Providing information about medical aid services and benefits.
Developing professional telephone communication skills.
Supporting customer service processes.
Learning how to provide accurate and efficient assistance to clients.

2. Claims Administration

– Gaining practical exposure to medical aid claims processes.

– Learning how claims are administered.

– Supporting claims-related administrative activities.

– Developing accuracy and attention to detail when working with information.

3. New Business Administration

Gaining exposure to new business processes.
Learning about administrative procedures within the financial services environment.
Supporting relevant administrative activities.
Developing an understanding of customer onboarding and related processes.

4. Health Benefits Administration

– Learning about medical aid benefits.

– Supporting health benefits administration activities.

– Developing an understanding of medical aid client servicing.

– Gaining exposure to systems and procedures used in health insurance administration.

5. Workplace Learning and Development

Participating in structured learning activities.
Completing the required learning components of the qualification.
Applying theoretical knowledge in a practical workplace environment.
Developing communication, administration and customer service skills.
Working independently and as part of a team.
Following workplace procedures and maintaining professional standards.

Minimum Educational Requirements

Applicants must have completed Grade 12 (Matric) and meet the following subject requirements:

Subject	Minimum Requirement
Mathematics	Level 4 – 50%
Mathematical Literacy	Level 5 – 60%
English	Level 4 – 50%
Second Language	Level 4 – 50%

Applicants should meet the applicable Mathematics or Mathematical Literacy requirement, together with the English and second-language requirements.

An incomplete tertiary qualification may be advantageous but is not compulsory.

Specific Eligibility Requirements

To qualify for the Discovery Health Long-Term Insurance Learnership, applicants must:

Be between 18 and 25 years old.
Have completed Grade 12.
Meet the required Matric subject achievement levels.
Not currently be engaged in post-Matric studies.
Not currently be in formal employment.
Not have completed any previous learnership.
Have effective written communication skills in English.
Have effective verbal communication skills in English.
Possess basic computer skills.
Have basic knowledge of Microsoft Excel.
Have basic knowledge of Microsoft Outlook.

Required Skills and Competencies

Discovery Health is looking for candidates who demonstrate:

Critical thinking.
Innovative thinking.
Problem-solving ability.
Strong attention to detail.
Accuracy when completing tasks.
Good organisational skills.
Time management.
Planning ability.
Ability to prioritise tasks.
Ability to work under pressure.
Ability to work independently.
Teamwork and collaboration.
Customer service orientation.
A sense of urgency.
Adaptability.
Willingness to learn from feedback.
Ability to maintain high standards of work.
A systematic and organised approach to tasks.

What You Will Learn During the Programme

The Discovery Health Long-Term Insurance Learnership combines formal learning with practical experience.

Participants may gain exposure to:

Financial Services

Develop an understanding of the financial services industry and the processes involved in insurance-related administration.

Medical Aid Customer Service

Learn how to assist medical aid clients and respond to enquiries professionally.

Claims Administration

Gain an understanding of claims-related processes and administrative requirements.

Health Benefits

Learn about medical aid benefits and the administration of health-related services.

Call Centre Operations

Develop telephone communication, customer service and problem-solving skills.

Workplace Administration

Improve computer literacy, record management, organisation and general administrative skills.

Qualification Upon Completion

The learnership leads to a nationally recognised:

Further Education and Training Certificate (FETC): Long-Term Insurance – NQF Level 4

The qualification is achieved through the successful completion of the required structured learning and workplace components.

Who Should Apply?

This opportunity may be suitable for:

Young people aged 18–25.
Matriculants who meet the specified subject requirements.
Unemployed youth.
Individuals who are not currently studying.
Applicants who have never completed a learnership.
Young people interested in financial services.
Candidates interested in call centre work.
Applicants interested in medical aid administration.
Individuals who want to develop customer service skills.
Candidates looking to gain workplace experience while completing a recognised qualification.

Possible Interview Questions

Applicants preparing for the Discovery Health Long-Term Insurance Learnership may consider the following questions:

Why do you want to join the Discovery Health Learnership?
What do you know about Discovery Health?
Why are you interested in the financial services industry?
What do you understand about medical aid?
What does good customer service mean to you?
How would you handle an unhappy customer over the telephone?
How would you explain complicated information to a customer?
How do you ensure accuracy when working with information?
Tell us about a time you solved a problem.
How do you manage your time when you have several tasks?
How would you respond to constructive criticism?
Are you comfortable working in a call centre environment?
What computer applications can you use?
How comfortable are you using Microsoft Excel and Outlook?
Why should Discovery select you for this learnership?

These are suggested interview preparation questions and are not confirmed Discovery Health interview questions.

CV Tips for Applicants

1. Highlight Your Matric Results

Because this learnership has specific subject requirements, clearly indicate your Matric results.

For example:

National Senior Certificate – Completed 2025

Mathematics: 55%
English: 62%
Second Language: 58%

Use your actual results and ensure that they meet the stated requirements.

2. Include Your Computer Skills

List relevant computer skills you genuinely possess, including:

Microsoft Excel.
Microsoft Outlook.
Microsoft Word.
Email communication.
Internet use.
Basic data capturing.

3. Highlight Your Communication Skills

Call centre and customer service roles require effective communication.

Include relevant examples from:

School activities.
Community projects.
Volunteering.
Leadership roles.
Presentations.
Other relevant activities.

4. No Work Experience? Focus on Your Strengths

Applicants without previous formal employment experience can highlight:

Education.
Computer literacy.
Communication skills.
Problem-solving ability.
Teamwork.
Willingness to learn.
Organisational skills.
Personal achievements.

5. Keep Your CV Professional

Use a clear CV that includes:

Personal and contact details.
Educational qualifications.
Relevant skills.
Activities and achievements.
References, where available.

Ensure your contact information is correct and your CV is free from spelling errors.

APPLICATION PROCESS

APPLY HERE

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