Clicks Group IT Service Centre Internships 2026 – Cape Town| Apply by 15 October 2026
Position: IT Service Centre Intern
Location: Cape Town, Western Cape
Workplace: Clicks Group Head Office
Department: Clicks Group Services – Information Technology
Overview
Clicks Group is inviting applications from suitably qualified candidates for IT Service Centre Internship opportunities based at its Head Office in Cape Town.
The internships are offered on a fixed-term contract within the Information Technology department of Clicks Group Services.
Successful candidates will report to the IT Service Centre Supervisors or Service Manager and assist with providing technical support to business users.
The position focuses on managing IT incidents, responding to service requests, troubleshooting technical problems and ensuring that IT services are restored within agreed service levels.
This opportunity is suitable for candidates who have completed Grade 12 and obtained a Diploma in Information Technology or Information Systems.
Applicants should demonstrate strong communication skills, technical knowledge, problem-solving ability and a commitment to delivering excellent customer service.
Key Responsibilities
1. IT Helpdesk and Technical Support
– Provide first-line technical support to users.
– Respond to IT support enquiries received by telephone and email.
– Assist users experiencing technical difficulties.
– Troubleshoot IT incidents and service-related problems.
– Work towards restoring IT services within agreed service levels.
2. Incident and Service Request Management
- Accurately record IT incidents and service requests.
- Assign support requests to the appropriate teams.
- Escalate unresolved technical issues when necessary.
- Track the progress of incidents and service requests.
- Take ownership of assigned requests from initiation to closure.
- Ensure incidents are resolved effectively and efficiently.
3. Customer Service and Communication
- Communicate professionally with business users and vendors.
- Provide timely feedback on reported IT problems.
- Maintain a customer-focused approach when resolving technical issues.
- Support the delivery of IT services within agreed service standards.
- Ensure users receive professional and responsive technical assistance.
4. IT Service Delivery
- Support the cost-effective management of IT incidents.
- Follow established incident management procedures.
- Assist with maintaining reliable IT service delivery.
- Apply technical knowledge to identify and resolve problems.
- Contribute to meeting IT Service Centre performance expectations.
5. Standby and Shift Requirements
– Perform standby duties when required.
– Be willing to work weekends.
– Be available to work Sundays and public holidays when necessary.
– Demonstrate flexibility in supporting IT operations.
Minimum Entry Requirements
Applicants must meet the following educational requirements:
- Matric / Grade 12 certificate.
- Diploma in Information Technology (IT) or Information Systems (IS).
The advertisement does not specify a compulsory minimum period of previous work experience.
Required Knowledge and Skills
Candidates should demonstrate:
- Knowledge of information systems.
- Understanding of IT support and incident management processes.
- Knowledge of customer service principles.
- Awareness of company policies and procedures.
- Understanding of governance frameworks.
- Strong verbal and written communication skills.
- Analytical and technical computer skills.
- Troubleshooting and problem-solving ability.
- Ability to organise and prioritise tasks.
- Professional communication with users and vendors.
Required Competencies
Clicks Group has identified the following competencies:
- Deciding and Initiating Action: Taking appropriate action to resolve problems.
- Writing and Reporting: Recording incidents accurately and communicating clearly.
- Planning and Organising: Managing tasks and service requests effectively.
- Analysing: Identifying problems and evaluating possible solutions.
- Applying Expertise and Technology: Using technical knowledge to support IT operations.
- Delivering Results: Resolving incidents and meeting customer expectations.
Employment Type and Remuneration
Contract Type: Fixed-Term Contract
Salary / Stipend: Not Specified
Contract Duration: Not Specified
Applicants should confirm remuneration and contract duration during the recruitment process.
Who Should Apply?
This opportunity may be suitable for:
- IT Diploma graduates.
- Information Systems Diploma graduates.
- Candidates interested in IT helpdesk and technical support.
- Individuals seeking practical experience in IT service management.
- Applicants with good troubleshooting and communication skills.
- Candidates interested in customer-facing IT support roles.
- Individuals willing to work flexible hours when required.
Required Application Documents
The advertisement does not provide a complete compulsory document checklist.
Applicants should prepare the following documents where applicable:
- Updated Curriculum Vitae (CV).
- Matric / Grade 12 certificate.
- IT or Information Systems Diploma.
- Academic transcript.
- Identity document.
- Any additional supporting documents requested by the recruitment portal.
CV Tips for Applicants
When preparing your CV, highlight your technical qualifications and relevant IT skills.
Include experience or knowledge relating to:
- IT helpdesk support.
- Computer troubleshooting.
- Information systems.
- Technical customer service.
- Incident management.
- Microsoft Office applications.
- Written and verbal communication.
- Problem-solving.
Candidates without formal work experience can include relevant academic projects, practical assignments and technical training.
Example CV Personal Profile
Motivated Information Technology graduate with strong technical, analytical and communication skills. Knowledgeable in computer troubleshooting, information systems and customer support. Eager to gain practical experience in IT service management while contributing to efficient incident resolution and professional technical support at Clicks Group.
APPLICATION PROCESS
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