Receptionist / Contact Centre Internship – C-BRTA – Gauteng – Apply by 08 September 2026

September 6, 2026 Sanelisiwe Comments 0 Comment

Company: Cross-Border Road Transport Agency (C-BRTA)
Position: Receptionist / Contact Centre Internship
Location: Gauteng, South Africa
Closing Date: 08 September 2026
Contract Duration: 24 Months
Job Type: Contract / Internship
Work Level: Student / Graduate
Reference Number: REF: CS 003/08/2026
Remuneration: R96,000 per annum, all-inclusive
Employment Equity Position: Yes

Overview

The Cross-Border Road Transport Agency (C-BRTA) is inviting suitably qualified graduates to apply for a 24-month Receptionist / Contact Centre Internship in Gauteng.

The internship is aimed at candidates with a background in office administration, business administration, customer service or a related field who want to gain practical workplace experience in reception, client service, office support and general administration.

The successful candidate will support the organisation by assisting visitors and clients, handling telephone and email enquiries, providing administrative support and helping maintain a professional reception and office environment.

Key Responsibilities

The successful candidate will be expected to:

– Welcome and assist visitors and clients in a professional manner.

– Answer and direct incoming telephone calls.

– Respond to customer enquiries.

– Handle emails and general correspondence.

– Assist with administrative duties.

– Provide professional customer service.

– Support meetings and boardroom activities.

– Assist the team with day-to-day office activities.

– Maintain a professional and organised reception environment.

– Support document handling and general office administration.

Minimum Requirements

Applicants must have:

Grade 12 / Matric certificate.
A National Diploma or Degree in one of the following or a related field:
- Office Administration.
- Business Administration.
- Customer Service.

Technical Skills

Applicants should have:

Computer literacy.
Proficiency in Microsoft Office.
Good telephone etiquette.
Customer service skills.
Good verbal communication skills.
Good written communication skills.
Office administration skills.
Document management skills.

Behavioural Competencies

Suitable candidates should demonstrate:

Good communication.
Customer service orientation.
Teamwork and collaboration.
Innovation.
Professionalism.
Reliability.
Ability to work effectively with clients and colleagues.

Remuneration

The C-BRTA offers an all-inclusive remuneration package of:

R96,000 per annum

Selection Process

Shortlisted candidates may be subjected to:

Reference checks.
Background checks.
Competency assessments where applicable.

The C-BRTA reserves the right not to make an appointment.

The position will be filled in line with the Agency’s Employment Equity targets, and people with disabilities are encouraged to apply.

If applicants do not receive feedback within one month after the closing date, they should consider their application unsuccessful.

Possible Interview Questions

Candidates should prepare for questions such as:

Why are you interested in the C-BRTA Receptionist / Contact Centre Internship?
How would you handle a difficult or upset customer?
Tell us about a time you had to manage several administrative tasks at once.
How would you ensure that telephone calls are handled professionally?
What experience do you have with Microsoft Office?
How would you maintain a professional reception environment?
What does good customer service mean to you?
How do you handle confidential information and documents?

CV Tips

Applicants should tailor their CV to highlight:

Matric and relevant tertiary qualifications.
Office Administration or Business Administration studies.
Customer service experience.
Reception or front-desk exposure.
Telephone and email communication skills.
Microsoft Office proficiency.
Administrative and document management skills.
Any internship, volunteer, campus or practical experience involving clients or office support.

Keep the CV clear and professional, and ensure your contact details are current.

APPLICATION PROCESS

APPLY HERE

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